Information systems and task demand: An exploratory pupillometry study of computerized decision making

Citation data:

Decision Support Systems, ISSN: 0167-9236, Vol: 97, Page: 1-11

Publication Year:
2017
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DOI:
10.1016/j.dss.2017.02.007
Author(s):
Dennis D. Fehrenbacher, Soussan Djamasbi
Publisher(s):
Elsevier BV
Tags:
Business, Management and Accounting, Computer Science, Psychology, Arts and Humanities, Decision Sciences
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article description
Information systems (IS) play an important role in successful execution of organizational decisions, and the ensuing tasks that rely on those decisions. Because decision making models show that cognitive load has a significant impact on how people use information systems, objective measurement of cognitive load becomes both relevant and important in IS research. In this paper, we manipulate task demand during a decision making task in four different ways. We then investigate how increasing task demand affects a user's pupil data during interaction with a computerized decision aid. Our results suggest that pupillometry has the potential to serve as a reliable, objective, continuous and unobtrusive measure of task demand and that the adaptive decision making theory may serve as a suitable framework for studying user pupillary responses in the IS domain.

This article has 3 Wikipedia mentions.

Human–computer interaction

Human–computer interaction (commonly referred to as HCI) researches the design and use of computer technology, focused on the interfaces between people (users) and computers. Researchers in the field of HCI both observe the ways in which humans interact with computers and desi...

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Cognitive load

In cognitive psychology, cognitive load refers to the total amount of mental effort being used in the working memory. Cognitive load theory was developed out of the study of problem solving by John Sweller in the late 1980s Sweller argued that instructional design can be used ...

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Task-invoked pupillary response

Task-invoked pupillary response (also known as the "Task-Evoked pupillary response" is a pupillary response caused by a cognitive load imposed on a human and as a result of the decrease in parasympathetic activity in the peripheral nervous system.Kramer, A. F., 1991. Physiolog...

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