Computer based information systems (CBIS) adoption in small businesses: Hong Kong experience and success factors

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Journal of Global Information Technology Management, ISSN: 1097-198X, Vol: 2, Issue: 2, Page: 5-22

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CHUNG, Chi Wai; TANG, Mo Lin, Moureen
Informa UK Limited
Computer Science; Decision Sciences; Computer Based Information Systems; Success Factors; Small Businesses; Cross- Cultural Comparison; Hong Kong
article description
The rapid development of computerized technology has led to increasing use of computer based information systems (CBIS) in small businesses. In view of the high cost of implementing and managing a CBIS, justifications for the application of computer technology in small businesses continue to be debated throughout the world. This study empirically investigates the current usage and success factors of CBIS in small businesses of Hong Kong and compares these findings with those of related studies in Canada, the United States, and Singapore. This research has identified several common global factors that would affect the CBIS success of small businesses: Length of computerization experience, Level of financial support, Presence of formal systems planning, Number of administrative applications, Level of computer vendor support, Level of computer knowledge of owner/managers, and Presence of internal systems experts. In addition, this study has also identified two new success factors: the presence of CBIS security control and level of end-user computing training. © 1999 Taylor & Francis.