Emergency Department Escalation in Theory and Practice: A Mixed-Methods Study Using a Model of Organizational Resilience.

Citation data:

Annals of emergency medicine, ISSN: 1097-6760, Vol: 70, Issue: 5, Page: 659-671

Publication Year:
2017
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PMID:
28662909
DOI:
10.1016/j.annemergmed.2017.04.032
Author(s):
Back, Jonathan; Ross, Alastair J; Duncan, Myanna D; Jaye, Peter; Henderson, Katherine; Anderson, Janet E
Publisher(s):
Elsevier BV
Tags:
Medicine
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article description
Escalation policies are used by emergency departments (EDs) when responding to an increase in demand (eg, a sudden inflow of patients) or a reduction in capacity (eg, a lack of beds to admit patients). The policies aim to maintain the ability to deliver patient care, without compromising safety, by modifying "normal" processes. The study objective is to examine escalation policies in theory and practice.