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Disclosure as a tool in stakeholder relations management: a longitudinal study on the Port of Rotterdam

International Journal of Logistics Research and Applications, ISSN: 1469-848X, Vol: 18, Issue: 3, Page: 228-250
2015
  • 46
    Citations
  • 0
    Usage
  • 94
    Captures
  • 0
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Citations
    46
    • Citation Indexes
      46
  • Captures
    94

Article Description

This study applies stakeholder management principles to the port domain. We provide a conceptual framework for evaluating the communication strategies a (landlord) Port Authority (PA) relies on in the management of its relevant stakeholders and the adoption of disclosure to critical issues. The theoretical arguments are supported by empirical evidences from the Port of Rotterdam (PoR), i.e. a major port which leverages disclosure to successfully manage stakeholders and support the implementation of corporate strategy. The research questions are addressed using a content analysis on the annual reports (ARs) of PoR in the period 2000–2012. The overall research design enables the investigation of PA disclosure as a tool for managing the evolving interests of stakeholders from a longitudinal perspective. The PoR case shows that the relative importance of topics reported in the ARs change over time, as a result of external pressures and internal key events. The outcomes demonstrate the growing attention of PoR on topics relevant to the broader community (e.g. environment and safety/security) after a period characterised by a prominent focus on financial and governance issues. Besides, key breakthrough forces stimulating the shifts in landlord communication strategies are identified and discussed. Finally, by suggesting an indirect approach to evaluate how PA prioritises its salient stakeholders, the paper adds to extant port literature and brings methodological implications.

Bibliographic Details

Theo Notteboom; Francesco Parola; Giovanni Satta; Lara Penco

Informa UK Limited

Business, Management and Accounting; Engineering; Computer Science; Decision Sciences

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