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Design of performance aware service systems: A conceptual framework and a case study

Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011, Page: 44-48
2011
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Conference Paper Description

We identify key elements of an ideal paradigm for service systems (SS): execution architecture, functional layers, execution dynamic and design approach. The critical service elements are (a) a control layer that enables the customer to compose, monitor and modify service and (b) compensation actions. To exemplify the distinctive characteristics of SS we consider the case of a travel control layer, that shows how the SS paradigm could be implemented even on the top of traditional architectures. © 2011 IEEE.

Bibliographic Details

Gianmario Motta; Thiago Giulio Barroero; Ivo Telese

Institute of Electrical and Electronics Engineers (IEEE)

Business, Management and Accounting

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