CARING FOR BOTH INSIDE’ AND OUTSIDE’ HOTEL CLIENTS IN TERMS OF TOTAL QUALITY MANAGEMENT PHILOSOPHY
Turyzm/Tourism, ISSN: 2080-6922, Vol: 13, Issue: 2, Page: 37-53
2003
- 18Usage
Metric Options: CountsSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Usage18
- Downloads16
- Abstract Views2
Article Description
The article is based on the Total Quality Management (TQM) philosophy assumption that “By satisfying the inside client's needs as fully as possible, we can equally satisfy the outside client’s needs". The author highlights the key role of the involvement and satisfaction on the part of hotel personnel in achieving the goals of the firm by giving examples from actual hotels.
Bibliographic Details
https://digijournals.uni.lodz.pl/turyzm/vol13/iss2/12; https://digijournals.uni.lodz.pl/turyzm/vol13/iss2/3
http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85129358272&origin=inward; http://dx.doi.org/10.18778/0867-5856.13.2.03; https://czasopisma.uni.lodz.pl/tourism/article/view/10585; https://digijournals.uni.lodz.pl/turyzm/vol13/iss2/12; https://digijournals.uni.lodz.pl/cgi/viewcontent.cgi?article=1528&context=turyzm; https://digijournals.uni.lodz.pl/turyzm/vol13/iss2/3; https://digijournals.uni.lodz.pl/cgi/viewcontent.cgi?article=1519&context=turyzm; https://dx.doi.org/10.18778/0867-5856.13.2.03
Uniwersytet Lodzki (University of Lodz)
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