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Service Users’ Confidence in Accessing Public Services in Nepal: What Makes Differences?

Journal of Policy Studies, ISSN: 2799-9130, Vol: 38, Issue: 1, Page: 29-43
2023
  • 3
    Citations
  • 0
    Usage
  • 69
    Captures
  • 0
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Citations
    3
    • Citation Indexes
      3
  • Captures
    69

Article Description

This paper presents the factors associated with service users’ confidence in receiving public services in Nepal. The factors were taken from National Governance Survey 2017/ 18 (N=7334). The survey respondents were randomly selected from 43 of 77 districts of Nepal by using four-stage multiple cluster sampling from the service users who received public services in a year duration. The result showed that service users’ confidence in receiving public services differs by their locale, education level, caste/ethnicity, not having close contact (Afno Manchhe), and presence of intermediaries. Education, not having a person in close contact (Afno manchhe) and the presence of intermediaries have a negative effect, whereas locale (rural) and caste/ethnicity (Brahman/Chettri) have positive effects on service users’ confidence in accessing public services. Consideration of these factors boosts the confidence of the service users, which, in turn, promotes effective service delivery.

Bibliographic Details

Anil Kumar Gupta; Anup Bhurtel; Prakash C. Bhattarai

Graduate School of Public Administration, Seoul National University (GSPA)

Social Sciences

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