A Measurement of Non-linear Relationship between IS Qualities and User Satisfaction

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Pak, Heun Dong; Pak, Soo Min; Jang, Ik Hoon; Choe, Young Chan
DeLone and McLean IS Success Model; Three-Factor theory; Non-Linear
article description
This empirical study attempts to verify non-linearity relationships among three quality dimensions and user satisfaction from the DeLone and McLean IS Success Model. We use survey data from Agriculture integrated eXcellence systems (AgriX) users and a multiple regression analysis with dummy variables to analyze separately high and low performance groups. Results from the analysis suggest that influences of qualities on satisfaction are non-linear. The impact of qualities is not symmetric and grouped into three distinct types- basic factors, performance factors, and excitement factors.