A Measurement of Non-linear Relationship between IS Qualities and User Satisfaction

Publication Year:
2010
Usage 298
Abstract Views 191
Downloads 107
Repository URL:
https://aisel.aisnet.org/amcis2010/504
Author(s):
Pak, Heun Dong; Pak, Soo Min; Jang, Ik Hoon; Choe, Young Chan
Tags:
DeLone and McLean IS Success Model; Three-Factor theory; Non-Linear
article description
This empirical study attempts to verify non-linearity relationships among three quality dimensions and user satisfaction from the DeLone and McLean IS Success Model. We use survey data from Agriculture integrated eXcellence systems (AgriX) users and a multiple regression analysis with dummy variables to analyze separately high and low performance groups. Results from the analysis suggest that influences of qualities on satisfaction are non-linear. The impact of qualities is not symmetric and grouped into three distinct types- basic factors, performance factors, and excitement factors.