Determinants of Point-of-Sale System Adoption: A Survey among Small Retailers in The Netherlands

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Plomp, Marijn G.A.; Huiden, Roel P.; Batenburg, Ronald
Point-of-sale system; POS; information technology; adoption; innovation; retail; SME; The Netherlands.
article description
Several threats affect the survival of small, independent retail companies. Adoption and use of Point-of-Sale (POS) systemsmay offer important benefits to counter these threats. POS systems are not widely used by these retailers, however. Thisresearch investigates the determinants of the adoption of POS systems using a conceptual model based on existing adoptiontheories. Based on this, a survey has been held among 37 Dutch small, independent retailers, to answer the question what themost important determinants for POS system adoption are. This study furthers theory on IT adoption, specifically for smallorganisations. The practical relevance is that its findings may help in improving POS system adoption.