A MULTI-PERSPECTIVE APPROACH TO FACILITATE COLLABORATION: A CASE STUDY ON AUSTRALIAN PUBLIC SECTOR ORGANISATIONS

Publication Year:
2013
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Repository URL:
http://aisel.aisnet.org/icis2013/proceedings/KnowledgeManagement/1
Author(s):
Yoo, Choonbae; Hawryszkiewycz, Igor; Kang, Kyeong
article description
This paper presents a multiple perspectives approach that can help to improve the understanding of knowledge flows in changing collaborative environments. It differs from majority of current modelling methods use analytical or reductionist approach. Our approach is adaptive in that it introduces ways to look at change from different perspectives to help identify changes in complex organisation and provides an effective solution to addressing wicked organisational problems. Our case study focused on the Australian Government’s Nation Building Economic Stimulus Plan (NBESP) which involved three government agencies working together in a complex collaborative setting. In this paper we focus on organisational, social and business perspectives in addition to the knowledge perspective. Furthermore, we show that a multiple perspectives framework could play a significant role in solving wicked problems, and enabled organisations to respond to a rapidly changing environment.