How the 'New' Makes Use of the 'Old': Understanding Reconfigurations of Information Systems and Organizations in the Norwegian Health Sector

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Grisot, Miria; Vassilakopoulou, Polyxeni
article description
This paper presents initial findings from ongoing research on how novel ICTs can make use of established sociotechnical arrangements in a productive way. Empirically it is based on three case studies on the design, development and use of web-based information systems that support patients’ interaction with healthcare providers. The cases under study are intriguing as they provide empirical evidence of the role that novel technologies (within the Web 2.0 genre) can have for accelerating a healthcare shift towards “patient centeredness” and patients’ active involvement in care (co-production of services). Our aim is to reach an improved understanding of reconfiguration dynamics paying attention to associations and interactions between the “old” and the “new”.