The antecedents of constructive controversy : beyond cooperative goal

Citation data:

CONFERENCE: The 29th International Congress of Psychology

The 29th International Congress of Psychology

Publication Year:
2008
Usage 5
Abstract Views 5
Repository URL:
http://commons.ln.edu.hk/sw_master/2242
Author(s):
WANG, Zhen; TJOSVOLD, Dean William; SHI, Kan
Publisher(s):
German Psychological Society and Association of German Professional Psychologists
Tags:
Psychology
lecture / presentation description
Constructive controversy is proved to be one important team process variable and cooperative goal is evidenced to be one antecedent of constructive controversy. The purpose of this study was to explore the impact of deep-level diversity (agreeableness) on constructive controversy. Hypotheses were tested by doing a survey in 60 customer service teams. Hierarchical regression analysis revealed that besides the effect of cooperative goal, team members' agreeableness diversity had a supplementary effect on constructive controversy, and it would be more likely to result in constructive controversy when team agreeableness level is higher than when it is low.