Computer security: Investigating the impact that security specific education has on users’ behaviour

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Jones, Samuel David
Computer security; Human-computer interaction; Computer security -- Study and teaching.; Information Security
thesis / dissertation description
A lack in end-user awareness in computer security issues provides the rationale for this investigation. The research considers whether or not the provision of an educational package addressing computer security issues will improve awareness and transform behaviour of end-users in assessing and enacting appropriate responses in computer security situations. A group of twenty participants was studied in detail using a mixed methods research approach. The participants were drawn from a cross section of computer end-users, from elementary to advanced levels of computer literacy. Outcomes include a positive response to the provision of material, however human factors were found to be equally important in affecting the way the end-users assess and react in computer security environments. Package interactivity, empowerment for end-users to prioritise and make their own assessments was found to be critical factors.