A Balanced Scorecard Prototype in a State Department of Transportation

Citation data:

Proceedings of the Decision Sciences Institute Conference

Publication Year:
2008
Usage 8
Abstract Views 8
Repository URL:
http://scholarsmine.mst.edu/bio_inftec_facwork/87
Author(s):
Lea, Bih-Ru; Hall, David C.
Publisher(s):
Decision Sciences Institute (DSI)
Tags:
Balanced Scorecard; Dashboard; Performance Measurements; Prototypes; Balanced Scorecard; Dashboard; Performance Measurements; Prototypes; Business; Computer Sciences
conference paper description
This study applies the Balanced Scorecard (BSC) framework to develop a conceptual strategic performance measurement system leveraging an integrated ERP system for a state Department of Transportation. The prototype emphasizes the appearance and interpretability of the BSC data to investigate its impact on accountability, traceability, timeliness of information, continuous improvement, and data visualization as an attempt to address issues often faced in a BSC implementation project.