How Information Management and Integration Influence Strategic Performance

This work aims to analyze the influence of integration and information management capabilities on strategic business performance from a qualitative point of view.Thus, this paper presents the results of a multiple case study in three market-leaders organizations in their segment in the country (a bank, a retailer, and a manufacturer). The research model based on dynamic capabilities proposes that other organizational capabilities can measure these influences (flexibility, reconfiguration, and agility). The results of content analysis of interviews with fifteen organization's executives point to a series of connections between the two capabilities and dimensions identified in the literature. The influence observed can go through different ways to confer greater competitiveness to organizations, but there is a more consistent way with greater intensity that has been verified among the cases.