PlumX Metrics
Embed PlumX Metrics

Consumer Involvement in Developing Services Based on Speech Technology

2006
  • 0
    Citations
  • 156
    Usage
  • 0
    Captures
  • 0
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

Article Description

This paper focuses on enhanced consumer involvement in service development. The study was conducted in the context of speech recognition technology and its applications to telephone services. These services are just entering the market; issues of usability, utility and acceptability are thus crucial. We evaluate the usefulness of quantitative and qualitative methods for consumer involvement and their contribution of ideas and improvements for product development.

Bibliographic Details

Provide Feedback

Have ideas for a new metric? Would you like to see something else here?Let us know