A statistical approach to evaluatiing and revising the SERVQUAL instrument for use in the Philippine fast-food industry
PIEE Journal 5(1) : June 2008. p. 60-67
2008
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
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PIEE Journal 5(1) : June 2008. p. 60-67
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