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A Study of the Factors Related to the Successful Merger of Information Technology Departments Within Local Government

2003
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Thesis / Dissertation Description

This study focuses on the merger process of Information Technology (IT) departments within local government. The research that exists indicates that local government mergers, in general, have a high rate of failure. In addition, the political, managerial, cultural, and behavioral aspects that impact these mergers are ignored.The importance of computers to the departments/agencies housed within local government has made the IT departments a critical part of the local government structure. This study looks at the problems faced by the merging IT departments within local government in order to gain a better understanding of this process and to increase the success rate of these types of mergers.A case study of a merger between a county IT department and a city IT department within a mid-western local government structure was performed. In addition, a nationwide survey was distributed to IT Directors of local government units.A model was tested using five variables that may have an impact on a successful local government IT merger. The tests revealed a revised model: variables “commitment of appointed/elected officials” and “employee support from appointed/elected officials” are related to “quality of the decision-making process”; and “quality of the decision making process” is related to “perceived merger success.”

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