Roy's Adaptation Model as applied to the health and lifestyle of call center agents

The non-experimental descriptive method of research was used in this study. Convenience non-probability or accidental sampling technique was utilized to select the respondents composed of 180 male and female outbound call center agents working in Alabang, Muntinlupa City, Makati City and Bacoor, Cavite. Data was gathered using a questionnaire designed by the researchers. Frequency and the percentage were used to determine the demographic profile of the respondents in terms of age, gender, civil status, educational attainment, status of employment, length of service and schedule of work. Using Roy’s model, the state of health and lifestyle of call center agents in terms of physiologic, self-concept group identity, role function, and interdependence were determined using mean and standard deviation. Differences in the state of health and lifestyle of call center agents in terms of physiological physical, self-concept group identity, role function, and interdependence were determined with the use of t-test and ANOVA or f-test. The study concluded that, 1) Majority of the call center agents were 20 to 29 years old, male, single, college graduates, had been working in their companies for one to three years and were equally distributed to the morning, afternoon and night shifts; 2) The call center agents have a good state of psychological physical health and have a very good health in terms of self-concept group identity mode, role function mode, and interdependence mode; 3) There was no significant difference in the state of health and lifestyle of the call center agents, regardless of their age, civil status, length of work, and schedule of work, in all four modes. However, there are significant differences in their state of health and lifestyle when grouped in terms of gender and educational attainment.