Automation to Handle Customer Complaints in Banks Using BPM Tool
2016
- 2,440Usage
Metric Options: CountsSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Usage2,440
- Downloads2,236
- 2,236
- Abstract Views204
Artifact Description
This project was implemented in a Leading Multinational Bank and Financial services corporation which concentrates on Consumer Banking, Corporate Banking, Finance and Insurance, Investment banking, mortgage loans, private banking, private equity, wealth management, credit cards and home equity products. This project was focused on developing a new customer centric application for automating Complaints mechanism throughout all platform. This project involved developing and testing the new application and focusing on being customer centric and to beat the growing demand of banking market.
Bibliographic Details
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