Service Provider Promising Practice: Using Mobile Communication Technology at SEEC

SEEC (Seeking Equality, Empowerment, and Community) is a Maryland-based provider of employment, community living, and community development supports to people with intellectual and developmental disabilities (IDD). Originally established in 1987, SEEC started converting from facility-based to exclusively community-based supports in 2005, and closed down its center-based program completely in 2009. Currently, all of SEEC’s supports are individualized and community-based, in keeping with the organization’s mission “to support people with intellectual and developmental disabilities to direct their lives with dignity, choice, authority, and responsibility.” SEEC provides supports to over 200 people with IDD throughout Montgomery County and the District of Columbia. Because SEEC has no central facility, having ways to maintain contact between staff and management is paramount. From prepaid cell phones in 2005 to outfitting every staff member with a tablet or a laptop today, SEEC has embraced mobile communication since it started its conversion. By pursuing nondisability- specific grants and reallocating resources, SEEC is able to maintain a mobile organization.