Web-enabled Information and Referral Services: A Framework for Analysis
2000
- 36Usage
Metric Options: CountsSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Usage36
- Downloads32
- Abstract Views4
Article Description
Information & Referral (I&R) services help people obtain relevant and accurate information to meet specific needs. The provision of traditional I&R services by skilled specialists is being augmented by web-enabled I&R services, raising a number of issues and opportunities. First, this paper analyzes the literature on I&R services in order to understand key issues and common practices in the development of I&R services. Then a framework is presented that explores two key dimensions of I&R services: the communities of interest and communities of place that they serve. This I&R community analysis framework is illustrated with a number of mini-case studies, and conclusions are drawn regarding how it may be applied. The findings of this study should be of interest to many organizations that want to use the web to make information readily accessible to the people they serve.
Bibliographic Details
Information & Referral, Community of Place, Community of Interest, Community Networks
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