Evaluating the Performance of Government IT Projects in the Caribbean: Beyond the Traditional Approach

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Bradford, Juliet; Myers, Alva; Thompson, Courtney; Barclay, Corlane
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The study seeks to empirically apply multiple performance evaluation techniques, including traditional approach to assess the performance of government projects. Studies have shown that while there is an increase in improved project management methods, tools and techniques, including performance evaluation techniques, organizations including governments are still relying on outdated or insufficient tools. We posit that the increased application of alternative approaches to highlight the important dimensions of the project process can help to address this issue. With the increased application of newer techniques over time, stakeholders can be equipped to better identify sources of failures and successes and improve the management of projects. This is crucial for IT projects and government projects that are consistently perceived as underperforming. The research employs a single project from the aviation industry in the Caribbean to apply the perspectives of the Barclay’s Project Performance Scorecard and Delone & McLean’s IS Success Model measurements, and triple constraints method to evaluate project performance and report on the findings.