FUTURE REQUIREMENTS OF ERP SOFTWARE FROM THE VENDORS’ POINT OF VIEW
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- ERP systems; software development; requirements; IT value; packaged softwar
CIOs and CEOs are confronted with the key question of choosing the right ERP software for theircompany. The evaluation process tends to be painstaking as the outcome usually affects thecompetitiveness and thus the future of the company itself. Packaged software has become so powerfulin recent years that it fulfils the requirements of companies from different industries after a thoroughcustomization process. Nevertheless, case studies and anecdotal evidence show that in many casesERP implementation projects are demanding and results do not meet expectations. This leads to thequestion of whether and how ERP vendors are addressing the perceived problems of ERP users. Isthere work in progress that will help facilitate the selection and implementation of ERP packagedsoftware for users? Will there be tools available to adopt ERP modules to the specific businessprocesses of a company and – taking into account that processes are likely to change over time – willthere be mechanisms available to adapt the software to changing requirements (in the literaturediscussed as “agility”)? These are the questions that stimulated an in-depth study of the Germanspeaking ERP software market. In a qualitative study based on thirty interviews with ERP vendors wedraw a picture of the value proposition of future ERP software.