Why risk management matters in IT outsourcing - A systematic literature review and elements of a research agenda
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- IT Outsourcing; Risk Management; Systematic Literature Review; Research Agend
In this paper, we present a systematic literature review in the field of IT Outsourcing with a focus onrisk management. The source material of the review consists of 97 high quality journal articlespublished in 18 journals between 2001 and September 2008. Besides an analysis of related work, thisreview provides an overview of applied research methods and theories in the field of IT Outsourcing.The articles are then analyzed from a risk management point of view to highlight key risk factors andtheir specific impact on IT Outsourcing. Identified risk factors are further analyzed in order to assigneach risk factor to the phases of a typical IT Outsourcing process (life-cycle). The results of the reviewshow that empirical research is the most applied method and that action research and referencemodelling have not been used at all so far. Furthermore, elements of a research agenda are discussedin order to determine further steps to the construction of a reference model for risk management in ITOutsourcing. This paper mainly aims at an audience of experienced researchers in the field of ITOutsourcing who are looking for research ideas and at junior scientists (e.g. PhD students) enteringthis emerging field of research.