CRITICAL FACTORS FOR BUSINESS INTELLIGENCE SUCCESS

Publication Year:
2017
Usage 554
Abstract Views 289
Downloads 265
Repository URL:
http://aisel.aisnet.org/ecis2017_rp/31
Author(s):
Gaardboe, Rikke; Svarre, Tanja
Tags:
Business intelligence; critical success factor; BI success; information system success
artifact description
Business intelligence (BI) is a strategically important tool for organisations. Numerous studies have attempted to investigate the factors that contribute to BI success. However, an overview of the critical success factors (CSFs) is lacking, as is an understanding of the gaps in the extant research. After examining 444 articles, we integrated the findings of 29 studies. We used the framework of information system success to identify the CSFs and to analyse how researchers identify information system success. We identified 36 variables related to BI success in the extant literature. The distinct CSFs relate to project management skills, management support, user involvement, the external environment and management processes. In the articles in which BI success was operationalised, we found several dis-tinct factors: system quality, information quality, use, service quality, user satisfaction and net bene-fits. We extended the framework of information system success to include three additional factors: strategy and vision, organisational form and competency development. We contribute to the extant research by extending the framework of information system success and identifying the gaps in the extant research. We contribute to practice through an enhanced understanding of the CSFs related to BI success.