How Does Mobile Computing Develop Transactive Memory in Virtual Team? A Social Identification View

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Wu, Yi; Cui, Tingru; Deng, Yimeng
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The advancement in mobile computing technologies has shown great potential to drive efficiency and effectiveness of knowledge work in virtual teams. Despite their ubiquity, theoretical and empirical research investigating the impact of mobile computing artifacts on development of transactive memory in virtual teams is in its infancy. Drawing on the social psychology literature, we propose a social identity based view to understand how the use of mobile computing artifacts is associated with the development of transactive memory system (TMS) in virtual teams. Specially, the use of four categories of mobile computing artifacts (i.e., ubiquitous co-presence, status disclosure, context search, and customized notification) is proposed to enhance social identification, which thereafter promotes TMS development in terms of specialization, credibility, and coordination. This study offers a new perspective on the mechanisms through which mobile computing artifacts facilitate TMS development, and it yields important implications for the design of mobile strategy in organizations.