Language Games in Computer-Mediated Communication

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Vol: 3, Issue: 11

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Carlo, Jessica L.; Yoo, Youngjin
Computer-Mediated Communication; Media Richness Theory; Language Games; Wittgenstein; Sense-Making; Conversation Analysis; Politeness; Linguistic Strategies; Management Information Systems
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Drawn upon Wittgenstein’s theory of language games, we propose a pragmatic perspective of organizational communication, which unites research in media richness, sense-making, and conversation analysis. We conducted a comparative study of face-to-face versus computer-mediated reference transactions in an academic library and found that communicative context impacts the way people use language, and people consciously utilize linguistic signals to create a communicative context, especially a context of politeness.