Interactive Video Instruction: A Training Tool Whose Time Has Come

Citation data:

Hospitality Review, ISSN: 0739-7011, Vol: 9, Issue: 2, Page: 1

Publication Year:
1991
Usage 134
Downloads 114
Abstract Views 20
Repository URL:
http://digitalcommons.fiu.edu/hospitalityreview/vol9/iss2/1
Author(s):
Kavanaugh, Raphael R.; Ninemeier, Jack D.
Tags:
Raphael R. Kavanaugh; Jack D. Ninemeier; Interactive Video Instruction: A Training Tool Whose Time Has Come; Customer Relation Method (CRM); Hospitality Administration and Management
article description
Training employees in the hospitality industry to meet guests' expectations is a critical element to success. Unfortunately, this element is often ignored. This article explores an exciting training method (interactive video) and its advantages over other training approaches.