JIT in services: a review of current practices and future directions for research

Citation data:

International Journal of Service Industry Management, ISSN: 0956-4233, Vol: 6, Issue: 5, Page: 36-52

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Repository URL:
https://works.bepress.com/samia_siha/9; https://digitalcommons.kennesaw.edu/facpubs/1807
Duclos, Leslie K.; Siha, Samia M.; Lummus, Rhonda R.
Business, Management and Accounting; customer-oriented performance measures; just-in-time; research; service industries; USA; wasting assets; Business; Business Administration, Management, and Operations
article description
Maintains that, although service industries would benefit from research concerning the implementation of just-in-time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non-manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson's guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.