Centers of Excellence: Management Within Multinational Corporations

Publication Year:
2017
Usage 177
Downloads 130
Abstract Views 47
Repository URL:
https://digitalcommons.sacredheart.edu/wcob_fac/437
DOI:
10.18059/jmi.v3i1.38
Author(s):
Coughlan, Thomas; Bernstein, Gary
Tags:
Management; Leadership; Governance; Business Administration, Management, and Operations; International Business; Operations and Supply Chain Management
article description
As organizations expand geographically, and especially when expanding globally, they often find it necessary, or more effective, to develop Centers of Excellence (CoE). If properly structured these centers can reduce cost, improve efficiency, leverage organizational assets, and often improve levels of organizational innovation. This is the next installment in a series of articles started in the first issues of the JMI exploring these very challenging issues (Coughlan & Bernstein, 2015). In this installment the authors will specifically address issues surrounding leadership, integrated governance model, standardization, continuous improvement, business continuity, and managing through hard target metrics. This article assumes that the CoE is past its initial startup phase and it operating at a full level of scale. In addition, this paper is focused on multi-national corporations (MNCs) where CoEs are internally operated – not outsourced to third parties - and more specifically on knowledge based CoEs.