ERM Maintenance: Mapping, Maximizing and Marketing Multiple User Access Methods

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Massey, Susan A
academic libraries; electronic resources
lecture / presentation description
The proliferation of discovery layers to access library materials poses challenges for electronic resource record loading, maintenance, display, and marketing of multiple user portals. Centralized discovery systems promise to reduce data silos but may complicate electronic resource management activities and mask the importance of the library as a data provider. Electronic resource maintenance must include cross-departmental cooperation for tracking statistics, making purchased titles available to the user, updating subscription changes, verifying metadata display and access in multiple user interfaces, storing metadata files for potential future system migrations, deduplication of processes, and crosswalks between discovery layers. This presentation uses the University of North Florida’s discovery interfaces to map the maze of multiple maintenance workflows and open discussion about best practices for the future.