360-degree feedback with systematic coaching: Empirical analysis suggests a winning combination

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Luthans, Fred; Peterson, Suzanne J.
Business; Business Administration, Management, and Operations; Management Sciences and Quantitative Methods; Strategic Management Policy
article description
Wanted: High-performance work practices to gain a competitive advantage. An increasingly common answer to this desperate call is 360-degree programs; unfortunately, they have, at best, mixed reviews when empirically assessed. This study found that a way to improve the effectiveness of 360s may be to combine them with coaching focused on enhanced self-awareness and behavioral management. In a small manufacturer, this feedback-coaching resulted in improved manager and employee satisfaction, commitment, intentions to turnover, and at least indirectly, this firm’s performance. This feedback-coaching may be a winning combination to help in the competitive battles in today’s global economy.