Keep It Simple: Fixing the language barrier for users in Financial Aid

Citation data:

CONFERENCE: Academic Excellence Showcase Schedule

Publication Year:
2017
Usage 5
Abstract Views 5
Repository URL:
https://digitalcommons.wou.edu/aes_event/2017/all/254
Author(s):
LaPorte, Rebecca
lecture / presentation description
Communication with the Federal Financial Aid is sometimes difficult to navigate and understand. Through analysis, market research and collaboration, new methods were developed to make the process quicker, more efficient and more convenient for new and returning users.