Measuring Usability in the Database Review Process: Results From a Pilot

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Journal of Library Innovation

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Stonebraker, Ilana
user experience; acquisition; electronic resources; heuristic review; metrics; database review; Collection Development and Management; Library and Information Science
article description
The objective of this study is to examine the impact of incorporating user experience study methods into library database purchase and renewal. Purdue University Libraries introduced a heuristic evaluation into an existing yearly database review. Commonly used in usability and human factors engineering, heuristic evaluation is an innovative and dynamic method for librarians to evaluate electronic resources and provide expert feedback to database vendors. A form was developed to streamline the process for the librarians involved. In total, eight librarians evaluated 37 databases as a pilot project. This paper describes the outcome of the pilot.