The use of performance improvement methods to enhance emergency department patient satisfaction in the United States: a critical review of the literature and suggestions for future research.

Citation data:

Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, ISSN: 1553-2712, Vol: 13, Issue: 7, Page: 795-802

Publication Year:
2006
Usage 24
Abstract Views 24
Captures 1
Readers 1
Citations 27
Citation Indexes 27
Repository URL:
https://escholarship.umassmed.edu/emed_pp/27; https://works.bepress.com/edwin_boudreaux/43
PMID:
16670259
DOI:
10.1197/j.aem.2006.01.031
Author(s):
Boudreaux, Edwin D.; Cruz, Brian L.; Baumann, Brigitte M.
Tags:
Medicine; Emergency Medicine; Emergency Service, Hospital; Evidence-Based Medicine; Humans; Patient Care Team; *Patient Satisfaction; Practice Guidelines as Topic; Quality Assurance, Health Care; United States; Emergency Medicine
review description
The authors reviewed the evidence on performance improvement methods for increasing emergency department (ED) patient satisfaction to provide evidence-based suggestions for clinical practice.