Digging Deeper: Can Patrons Use Our Resources, and Are Basic Digital Literacy Classes Enough?

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Gibbon, Cindy; Castek, Jill
Adult literacy; Computer assisted instruction; Digital divide; Applied Linguistics; Information Literacy
lecture / presentation description
We know our resources are easy to use and our patron training is relevant...don’t we? International assessment data show the US population scores below the international average in problem solving in technology-rich environments. At risk of disrupting the status quo, a public library collaborates with an urban university on a project funded by the Institute of Museum and Library Services to assess patrons’ skills. Results will help inform how library services and digital content are presented and will help ensure patron training content includes meaningful skills. Come learn how our research might reflect the needs of your patrons.