Soft Skills - The Importance of Cultivating Emotional Intelligence

Citation data:

AALL Spectrum, Vol: 20, Issue: 3, Page: 28

Publication Year:
2016
Usage 53
Downloads 29
Abstract Views 24
Repository URL:
https://scholarship.law.bu.edu/faculty_scholarship/130
Author(s):
Wheeler, Ronald
Publisher(s):
American Association of Law Libraries
Tags:
law libraries; human resources; personnel management; soft skills; emotional intelligence; EI; employment; workplace management; law library management; bias; unconscious bias; Law; Law and Psychology
article description
Organizations hire people for their hard skills, but they end up firing people for their lack of soft skills. In this brief essay, Professor Wheeler, an experienced law library director and personnel manager, discusses soft skills and their importance in the workplace. He posits that emotional intelligence is the basis of what we commonly call soft skills, and although for some these skills are innate, they can be developed and sharpened over time. Wheeler uses personal anecdotes to illustrate how emotional intelligence has enhanced his own professional life.