Importance of knowledge services in the Czech Republic and Germany: A case study

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Proceedings of the European Conference on Knowledge Management, ECKM, ISSN: 2048-8963, Vol: 2, Page: 1202-1210

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Tučková, Zuzana
Decision Sciences; Economic sectors; Knowledge; Knowledge management
conference paper description
Services take more and more space in human activities. In essence they have accompanied mankind since the year dot. When people started exchanging products among themselves and a middleman - merchant - appeared, we can speak of providing intermediation services. In human communities, there have always existed individuals that started to take care of others at the time of disease, during injuries, but they also paid attention to various ceremonials that developed in the community. In subsequent years, people extended their sphere of activity and especially seaside countries carried on explorations and on the basis of the explorations they conducte transport among countries and continents. They started to spread the experience and knowledge and it progressively developed into intentional education (monasteries, etc.). Nowadays, a huge area opens to services involving various activities from the earlier times as well as new opportunities for services arising every day. On the one hand, the new opportunities are provided thanks to new information and knowledge and the possibilities to transform them into services and, on the other hand, needs of people seeking satisfaction are continually developing. Not only due to the above reasons the article discusses the changes in society that led to an increasing share of service sector and tertiary services, the quaternary sector in particular. It is also important to note that the distribution of services between different sectors is still not entirely uniform, which may cause performance problems when comparing different sectors. In developing a methodology for the distribution ofknowledge services, research is carried out providing some answers to these questions.