Differences between ITIL® v2 and ITIL® v3 with respect to service transition and service operation

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AIP Conference Proceedings, ISSN: 1551-7616, Vol: 1648

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http://publikace.k.utb.cz/handle/10563/1005214; http://hdl.handle.net/10563/1005214
Jašek, Roman; Králík, Lukáš; Žák, Roman; Kolčavová, Alena
AIP Publishing; American Institute of Physics (AIP)
Physics and Astronomy; ITIL; Service Operation; Service transition; Changes in ITIL; Life Cycle; Service Management
conference paper description
This paper follows the article: Differences Between ITIL® V2 and ITIL® V3 with Respect to Service Strategy and Service Design. The main aim is to summarize the changes that relate to key publications, Service Transition and Service Operation. In conclusion, areevaluated the objectives of the current version of ITIL® v3 and the unofficial benefits.The purpose of these papers is to provide the necessary overview of the current situation in the field of IT management to facilitate and streamline the work of IT managers.