Methodological Bases for Decision Support in the Management of Services, Taking into Account the Personal Information of Customers
Communications in Computer and Information Science, ISSN: 1865-0937, Vol: 1909 CCIS, Page: 220-231
2023
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
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Conference Paper Description
In this article, the methodological basis of decision support for controlling the process of providing services is designed. This framework includes new management mechanisms based on incorporating the analysis of personal and emotional information into the decision support process. This allows us to solve problems with poorly formalized subjective information, create models that reflect the properties of real objects, and increase customer satisfaction. The models and decision support methods developed formed the basis of a prototype decision support system (DSS).
Bibliographic Details
http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85175995261&origin=inward; http://dx.doi.org/10.1007/978-3-031-44615-3_15; https://link.springer.com/10.1007/978-3-031-44615-3_15; https://dx.doi.org/10.1007/978-3-031-44615-3_15; https://link.springer.com/chapter/10.1007/978-3-031-44615-3_15
Springer Science and Business Media LLC
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