Value co-creation in tourism and hospitality: A systematic literature review
European Management Journal, ISSN: 0263-2373, Vol: 41, Issue: 6, Page: 985-999
2023
- 23Citations
- 166Captures
Metric Options: Counts1 Year3 YearSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
In this study we organize and analyze the literature on value co-creation in tourism and hospitality. For this purpose, we conducted a systematic literature review with 298 articles published between 2009 and 2020 indexed in the Web of Science database. We analyzed the methodological and thematic perspectives, as well as the theoretical relationships presented in all studies. We identified four main themes focusing on a) interactions & social networks, b) strategy & innovation, c) sharing economy, and d) value co-creation consequences. Interaction, engagement, and service innovation were the most studied antecedents of value co-creation, and satisfaction, perceived value, and loyalty as the main consequences. Few studies examined value co-creation as a mediating or moderating variable. Finally, we present a conceptual framework including antecedents, consequences, mediation, and moderation (ACMM) involved in value co-creation, to provide a broad understanding of the different perspectives analyzed in this study.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S0263237322001657; http://dx.doi.org/10.1016/j.emj.2022.12.001; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85148703202&origin=inward; https://linkinghub.elsevier.com/retrieve/pii/S0263237322001657; https://dx.doi.org/10.1016/j.emj.2022.12.001
Elsevier BV
Provide Feedback
Have ideas for a new metric? Would you like to see something else here?Let us know