The role of privacy policy on consumers’ perceived privacy
Government Information Quarterly, ISSN: 0740-624X, Vol: 35, Issue: 3, Page: 445-459
2018
- 109Citations
- 529Captures
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
With today's big data and analytics capability, access to consumer data provides competitive advantage. Analysis of consumers' transactional data helps organizations to understand customer behaviors and preferences. However, prior to capitalizing on the data, organizations ought to have effective plans for addressing consumers' privacy concerns because violation of consumer privacy brings long-term reputational damage. This paper proposes and tests a Privacy Boundary Management Model, explaining how consumers formulate and manage their privacy boundary. It also analyzes the effect of the five dimensions of privacy policy (Fair Information Practices) on privacy boundary formation to assess how customers link these dimensions to the effectiveness of privacy policy. Survey data was collected from 363 customers who have used online banking websites for a minimum of six months. Partial Least Square results showed that the validated research model accounts for high variance in perceived privacy. Four elements of the Fair Information Practice Principles (access, notice, security, and enforcement) have significant impact on perceived effectiveness of privacy policy. Perceived effectiveness in turn significantly influences perceived privacy control and perceived privacy risk. Perceived privacy control significantly influences trust and perceived privacy. Perceived privacy concern and trust also significantly influence perceived privacy.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S0740624X17301946; http://dx.doi.org/10.1016/j.giq.2018.04.002; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85046353530&origin=inward; https://linkinghub.elsevier.com/retrieve/pii/S0740624X17301946; https://api.elsevier.com/content/article/PII:S0740624X17301946?httpAccept=text/xml; https://api.elsevier.com/content/article/PII:S0740624X17301946?httpAccept=text/plain; https://dx.doi.org/10.1016/j.giq.2018.04.002
Elsevier BV
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