Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation
International Journal of Hospitality Management, ISSN: 0278-4319, Vol: 98, Page: 103035
2021
- 45Citations
- 209Captures
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
Service innovation from hospitality employees can contribute to improving service quality and further facilitating hospitality organisations to gain competitive advantage and maintain prosperity. Drawing upon social exchange theory and social cognitive theory, we developed a multilevel model of the relationships between dual-focused transformational leadership (TFL) and service innovation at the team and individual levels, as well as mediating and moderating mechanisms behind the relationships. Data were collected from team leaders and their employees from hospitality organisations in Henan Province, China. Multilevel structural equation modelling (MSEM) was employed to validate the model. The results showed that team-focused TFL promoted team service innovation via developmental culture while individual-focused TFL promoted employee service innovative behaviour via creative self-efficacy. Group openness diversity concurrently moderated the relationship between developmental culture and team service innovation, and the relationship between individual-focused TFL and creative self-efficacy. Enlightened by the research findings, theoretical and practical implications are drawn.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S027843192100178X; http://dx.doi.org/10.1016/j.ijhm.2021.103035; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85110616842&origin=inward; https://linkinghub.elsevier.com/retrieve/pii/S027843192100178X; https://dx.doi.org/10.1016/j.ijhm.2021.103035
Elsevier BV
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