Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness
International Journal of Hospitality Management, ISSN: 0278-4319, Vol: 117, Page: 103649
2024
- 4Citations
- 20Captures
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
The pertinent literature presents no evidence of the simultaneous effects of leader task-, relations-, or change-oriented behaviors on employee proactivity and extra-role customer service. Nor does it of cultural tightness-looseness as a moderator of the effect of proactivity on extra-role customer service. We propose and test the mediating impact of proactivity in the association between three types of leadership behaviors and extra-role service. We also test cultural tightness-looseness as a moderator of the impact of proactivity on extra-role service. Data obtained from hotel frontline employees in Spain were utilized to gauge the proposed relationships via the partial least squares structural equation modeling. Our findings reveal that proactivity mediates the influences of leader task- and relations-oriented behaviors on extra-role service. We have verified that cultural tightness-looseness strengthens the link between proactivity and extra-role service. The paper subsequently discusses the implications for theory and practice.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S0278431923002232; http://dx.doi.org/10.1016/j.ijhm.2023.103649; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85179043426&origin=inward; https://linkinghub.elsevier.com/retrieve/pii/S0278431923002232; https://dx.doi.org/10.1016/j.ijhm.2023.103649
Elsevier BV
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