Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model
International Journal of Hospitality Management, ISSN: 0278-4319, Vol: 123, Page: 103947
2024
- 36Captures
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Captures36
- Readers36
- 36
Article Description
The emergence of AI has significantly influenced employees within the hospitality sector, and this impact has been a highly debated topic. Utilizing the framework provided by the conservation of resources theory (COR theory), this research constructed a three-pathway approach to elucidate the role of AI awareness on voice behavior. Utilizing 319 hotel employees from four first-tier cities (Beijing, Shanghai, Guangzhou, and Shenzhen) in China as study participants, the results indicated that (1) AI awareness promoted employees' voice behavior; (2) learning orientation and supervisor-subordinate guanxi (SSG) acted as mediating variables between AI awareness and voice behavior; and (3) when the perceived organizational support (POS) level is high, the direct and indirect effects (via learning orientation) of AI awareness on voice behavior were stronger, nevertheless, in this case, the effect of AI awareness on voice behavior via SSG was poor. This paper offers valuable insights and guides future research.
Bibliographic Details
Elsevier BV
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