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Knowledge and culture influences on quality of care: A mixed methods approach

International Journal of Information Management, ISSN: 0268-4012, Vol: 77, Page: 102788
2024
  • 3
    Citations
  • 0
    Usage
  • 37
    Captures
  • 1
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Citations
    3
  • Captures
    37
  • Mentions
    1
    • News Mentions
      1
      • News
        1

Most Recent News

Reports from University of Lisbon Provide New Insights into Information and Knowledge Management (Knowledge and Culture Influences On Quality of Care: a Mixed Methods Approach)

2024 AUG 01 (NewsRx) -- By a News Reporter-Staff News Editor at CDC & FDA Daily -- Current study results on Information Technology - Information

Article Description

Concerns about the quality of care provided to patients have been recently revisited in the healthcare management literature, driven by the aftermath of the COVID-19 pandemic. Quality of care is a complex measure of healthcare performance that relies on optimizing healthcare knowledge. Knowledge management initiatives and practices in healthcare remain difficult to implement and develop – presenting a managerial challenge that must coexist in a competitive environment. This paper aims to study the contribution of knowledge-management systems, knowledge-sharing behavior, and competitive culture to the quality of care provided to patients. We use a mixed-methods approach to explore a research model in a sequence of two studies. Research data comes from a sample of 323 healthcare professionals in Portuguese healthcare organizations. Quantitative results show that both knowledge-management systems and a competitive culture positively influence the quality of care. Results also show a positive influence of knowledge-sharing behavior on the quality of care. Complementarily, qualitative results reveal two configurations leading to quality of care. The first highlights the role of knowledge-management systems alone as sufficient to provide quality of care. A second configuration involves cumulative contributions of competitive culture and individual knowledge sharing, leading to quality of care. Theoretical and practical implications are discussed, and a model for quality of care creation is offered. Limitations are acknowledged and future work directions are presented.

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