Boss phubbing, trust, job satisfaction and employee performance
Personality and Individual Differences, ISSN: 0191-8869, Vol: 155, Page: 109702
2020
- 92Citations
- 664Captures
- 3Mentions
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Most Recent News
'Phubbing': Snubbing your loved ones for your phone can do more damage than you realize
It's pretty normal to walk through a university campus and see students sitting together, yet ignoring each other for their smartphones—but not in Spain. I'm currently visiting the University of Navarra, where each time I pass the open space outside the Institute for Culture and Society, I see the vast majority of students talking to each other without their phones in hand.
Article Description
This paper introduces boss phubbing (phone snubbing), defined as an employee's perception that his/her immediate supervisor is distracted by his/her smartphone while in their presence, and studies its relationship with employee performance. Despite the importance of supervisor-subordinate interactions and the ubiquitous nature of smartphones, research is yet to investigate how smartphones impact important employee outcomes. Three theories are used to undergird the proposed model of relationships between boss phubbing, supervisory trust, job satisfaction, and performance: Reciprocated Social Exchange theory, Expectancy Violations theory, and Social Presence theory. A sequential mediation model was used to examine the relationships between boss phubbing and employee job performance. Two studies of US adults working in a range of industries (n=156, n=181) reveal that boss phubbing has a negative association with employee's job performance through supervisory trust and job satisfaction. Theoretical and practical implications and future research directions are also discussed.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S0191886919306427; http://dx.doi.org/10.1016/j.paid.2019.109702; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85075884112&origin=inward; https://linkinghub.elsevier.com/retrieve/pii/S0191886919306427; https://dx.doi.org/10.1016/j.paid.2019.109702
Elsevier BV
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