A Mixed Methods Examination of Health Care Provider Behaviors That Build Patients’ Trust
Patient Education and Counseling, ISSN: 0738-3991, Vol: 104, Issue: 5, Page: 1222-1228
2021
- 58Citations
- 72Captures
- 1Mentions
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Citations58
- Citation Indexes57
- 57
- CrossRef2
- Policy Citations1
- Policy Citation1
- Captures72
- Readers72
- 72
- Mentions1
- Blog Mentions1
- Blog1
Article Description
Patient trust in health care providers is associated with better health behaviors and utilization, yet provider trust has not been consistently conceptualized. This study uses qualitative methods to identify the key health provider behaviors that patients report build their trust, and data from a national U.S. survey of adults to test the robustness of the qualitative findings. In this mixed methods study, we conducted 40 semi-structured interviews with a diverse sample to identify the provider behaviors that build trust. We then analyzed a nationally representative survey (n = 6,517) to examine the relationship between respondents’ trust in their usual provider and the key trust-related behaviors identified in the qualitative interviews. Interviewees reported that health providers build trust by communicating effectively (listening and providing detailed explanations), caring about their patients (treating them as individuals, valuing their experience, and showing commitment to solving their health issues), and demonstrating competence (being knowledgeable, thorough, and solving their health issues). Trust in one’s provider was highly correlated with all eight survey items measuring communication, caring, and competence. To build trust with patients, health providers should actively listen, provide detailed explanations, show caring for patients, and demonstrate their knowledge.
Bibliographic Details
http://www.sciencedirect.com/science/article/pii/S073839912030478X; http://dx.doi.org/10.1016/j.pec.2020.09.003; http://www.scopus.com/inward/record.url?partnerID=HzOxMe3b&scp=85091691284&origin=inward; http://www.ncbi.nlm.nih.gov/pubmed/32994105; https://linkinghub.elsevier.com/retrieve/pii/S073839912030478X; https://dx.doi.org/10.1016/j.pec.2020.09.003
Elsevier BV
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