Change agency during crises: path development in tourism destinations

The study explores the role that change agency and regional preconditions play in a region’s path development. To address empirically this research question, the study uses the cases of two destinations in Norway during the COVID-19 pandemic. This research uses quantitative and qualitative data to investigate the industry’s capacity for path development in the face of significant external shocks. The findings reveal marked differences regarding industry adaptation and resilience between the two regions. While one destination struggled with coordination, the other, anchored by the popularity of a major zoo and theme park, demonstrated a more cohesive response. This contrast highlights the pivotal role of regional preconditions and change agency in shaping a destination’s ability to navigate crises. Key conclusions suggest that crises can serve as catalysts for industry development; however, the extent of such transformation is constrained by the regional preconditions, place leadership, and collaboration that a destination can mobilize.